loader image

FAQ’s

Frequently Asked Questions.
Here are some common questions about Denter.

Where are you located?

Our lead designer is based in Johannesburg, South Africa, with contributors from the Americas and Europe. The design process takes place remotely. Artwork and patterns are then transferred to our production partner in California, USA. 

Where do you ship from?

Our apparel is made in America and then shipped out from one of our fulfillment centers, depending on where an order originates from. We have fulfillment centers Los Angeles (CA), Charlotte (NC), Tijuana (Mexico) and Riga (Latvia). Your order will be shipped from the nearest fulfillment center where stock is available. 

Do you ship Internationally?

Yes. We partner with global carriers to offer a wide range of fast and affordable shipping options. Please view our Shipping & Returns page for more information.

Do you cover customs duties on International orders?

We are not responsible for any fees required by customs for any reason. All shipping fees we require will be clearly shown during the checkout process. Please consult your local TAX office to find out if you’ll be required to pay for any additional fees related to import or customs duties.

How long is turnaround time?

We take about 2-7 business days to process orders. Then you should add shipping times on top of that. Please view our Shipping Tables for more information. 

How do you process online payments?

We do not collect or store sensitive payment information on our website. Payments are processed through PayPal to our verified business account offering buyer protection. You do not need an existing PayPal account in order to place an order as credit and debit card payments are also accepted. Upon checkout, you will be directed to PayPal’s secure online payment gateway. Once payment is complete, you will be directed back to our website for order confirmation. Your payment details are never revealed to us.

Can I pay in my own currency?

PayPal will automatically convert your currency and display the total to you in your local currency before you make a payment. PayPal is available in over 200 countries and supports over 20 different currencies. 

How do I track my order?

Please allow 2-7 business days for your order to be processed. Once your order has been processed, you will receive a tracking number by email. The tracking number will also be available in your Account Dashboard on our website. 

Do you offer refunds?

We do not refund orders for buyer’s remorse and we do not offer size exchanges. If you’ve ordered the wrong size, a new order would need to be placed, at your expense. Please view our product size charts before placing your order! For issues related to misprinted/damaged items, unclaimed orders or orders delivered to the wrong address, please view our Return Policy. 

How can I contact you?

Due to our team’s varying schedule and time-zone differences, our preferred contact method is email. Please write us at [email protected] or visit our Contact Page and fill out the online contact form. Your query will be responded to within 48 hours.

0